Refund policy
Returns, cancellations and refunds
Last updated: 27 October 2026
This policy applies to purchases from Happy Sellers 247.
Contact us
Email Happysellers247@gmail.com with your order number or other proof of purchase.
Changing your mind
For standard, non-personalised goods bought online, you can cancel from the time you place your order until 14 days after the day you receive it. For goods in one order delivered separately, the cancellation period generally runs from receipt of the last item.
After telling us you wish to cancel, you have a further 14 days to send the goods back. You do not have to give a reason.
Please email us for the correct return address and instructions. Do not return items to the supplier or dispatch address without confirmation. A return reference helps identify your parcel, but your legal cancellation right does not depend on our approval.
You pay the direct return postage cost when changing your mind. Pack goods securely and keep proof of postage. Original packaging is helpful but is not a condition of your legal rights.
You may inspect goods as you would in a shop. We may reduce a refund only for loss in value caused by handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.
Refunds after cancellation
If you cancel the whole order, we refund the price paid and the cost of our cheapest standard outbound delivery option. Extra charges for premium delivery are not refundable under the change-of-mind cancellation right. For partial returns, delivery charges are refunded where legally required.
We refund without undue delay and no later than 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. If we offer to collect the goods, the applicable refund deadline runs from your cancellation notice.
Refunds use your original payment method unless you expressly agree otherwise, without a refund fee. Your payment provider may take additional time to display the credit.
Faulty, damaged, incorrect or misdescribed goods
Contact Happy Sellers 247 as soon as you discover a problem. A description and photographs, where practical, help us investigate. You do not have to resolve the issue directly with our supplier or courier.
You generally have a 30-day short-term right to reject goods that are faulty, not as described or not fit for purpose and receive a refund. Rights to repair, replacement, price reduction or refund may continue after this period.
We provide the remedy required by law and cover reasonable return costs for faulty, incorrect or misdescribed goods. Please contact us to arrange a suitable return method.
A supplier warranty or reporting deadline does not limit your rights against Happy Sellers 247.
Our door curtain
Our standard 80 × 200 cm magnetic door curtain is not personalised or made to measure, so normal online cancellation rights apply. Please measure your doorway before ordering.
Any legal exceptions applying to future products will be explained before purchase.
Your statutory rights are unaffected by this policy.